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Miami, Florida

Med spa websites in Miami that hold the slot

Miami patients include plenty of visitors who book from out of town. A deposit at booking, a reminder by text and a one-tap cancel link keep those appointments real.

Booking for locals and visitors

A Miami med spa often books two kinds of patient: locals in Brickell or Coral Gables, and visitors planning a treatment around a trip. Visitors book ahead and change plans, which makes the schedule harder to protect.

Deposits help there. A treatment can carry a deposit that the patient pays on Stripe's secure page straight after booking, and their time is held while they pay. If they don't pay, the slot is released automatically.

Your site runs on Eastern time, so a patient booking from another time zone sees your local appointment times.

What a Miami med spa gets

WhatsApp is common in Miami, so patients who prefer it can opt in to booking messages there.

  • Booking deposits held while the patient pays, and released automatically if they don't
  • Appointment reminders by email, WhatsApp for patients who opt in, and text
  • Consent forms patients sign from their phone before they arrive
  • Lot numbers recorded for every injectable in the treatment record
  • Numbers checked in US format, such as (305) 555-0123

Deposits and cancellation windows for visitors

A patient booking from out of town is more likely to change plans. Two settings help. First, put a deposit on the treatments where a missed appointment costs you most, and keep consultations free to book so first-time patients aren't put off.

Second, set a cancellation window that suits travelers. Patients can cancel through their booking link inside that window, which frees the slot for a local patient. Outside it, the link tells them to contact you. Refunds, when you give them, are made in your own Stripe account, where you already see every payment.

Florida rules, in brief

Florida sets requirements for the supervision of cosmetic medical procedures and for certain procedures performed in an office setting. What may be delegated, and what has to be done under direct supervision, is the detail to confirm.

This is general information, not legal advice. Confirm your setup with a healthcare attorney licensed in Florida, and see the Florida Board of Medicine.

Visitors, season and no-shows

Miami's season brings patients who are in town for a week, which is exactly the group most likely to book and not arrive. A deposit is the honest answer: it holds the slot, it is paid on Stripe's secure page through your clinic's own account, and if the appointment is missed it simply is not refunded.

No card details are kept, so nothing is charged after the fact. A missed-appointment fee is recorded against the visit and settled at your clinic rather than taken automatically.

Promotions carry start and end dates, so a season offer switches off by itself instead of running into the summer.

A bilingual city, and an English-only site

This is worth saying plainly rather than discovering later: Velvet Lead websites are English only for now. There is no Spanish version, and the AI assistant answers in English.

In a market where a large share of patients prefer Spanish, that is a real limitation and it may rule us out. If a Spanish-language site is essential to how you reach patients, we would rather tell you now than sell you something that only half fits.

Getting found around Miami

Patients search Brickell, Coral Gables, Wynwood, South Beach and Aventura. Each treatment gets its own page so it can rank locally, and the lead inbox records which campaign or post brought each inquiry, including from Instagram.

FAQ

Med spas in Miami: questions

Can the website be in Spanish?

Not yet. Velvet Lead websites are English only for now. If most of your patients prefer Spanish, that's worth weighing before you start.

Do you work in person in Miami?

No. We set up and train your team remotely, by video, and launch in about a week once we have your details.

Can visitors pay a deposit from abroad?

Deposits are paid by card on Stripe's secure page through your spa's Stripe account, so patients pay the way Stripe supports for their card.

Can we message patients on WhatsApp?

Yes, booking messages and reminders go by WhatsApp to patients who opt in. It isn't a chatbot, and patients can't book inside WhatsApp.

Can we take a deposit from visiting patients?

Yes, on treatments where you switch deposits on. The patient pays on Stripe's secure page through your clinic's own Stripe account, the slot is held, and the balance is paid at the clinic. See booking deposits.

Is the website available in Spanish?

Not yet. Sites are English only for now and the assistant answers in English. In Miami that's a genuine limitation, so if a Spanish-language site is essential for your patients, this isn't the right fit today.

Book a 15-minute demo

See the patient side and the admin panel on our demo clinic. We'll tell you honestly whether Velvet Lead fits your clinic.

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