Front desk
The front desk checks patients in with one tap and registers walk-ins without duplicates. Every arrival ends up in the same place: a checked-in visit on the practitioner's list.
Today
+ New walk-inThe front desk sees whether a form was signed, never what's in it.
Most delays in a clinic start at the front desk, not in the treatment room.
The practitioner can't see who has arrived, so they walk out to check, or a patient sits waiting while everyone assumes someone else knows.
A returning patient walks in, the front desk can't find them fast, and a new record is created. Now their history is split across duplicates.
Someone walks in hoping for a consultation. Squeezing them in means checking every practitioner's day by hand, with a line at the desk.
How it works
Whether a patient booked or walked in, they end up as a checked-in visit on the right practitioner's list.
When a patient with an appointment arrives, the front desk presses Check in on today's list. It shows who has arrived and when, and who is with a practitioner.
New walk-in searches existing patients by name, phone, email or patient number, so a returning patient stays on their own record.
A new patient is registered with name, phone, date of birth and gender. That's it.
The treatment defaults to a consultation. The front desk chooses the practitioner and "now" or later today, and the patient is booked and checked in at once.
Today
+ New walk-inThe front desk sees whether a form was signed, never what's in it.
If the chosen practitioner is busy at that moment, the front desk is told right away and picks another time or another practitioner. A walk-in can never land on top of a booked patient.
The same protection covers phone and message bookings. Your front desk can add them from the admin panel, including times outside the usual slots when needed, without ever double-booking a practitioner.
The first time a patient books, they get a clinic patient number such as P-00042. It's searchable everywhere, so the front desk can find a patient in seconds even when two people share a name.
Their patient record collects every visit under that number, whether they booked online, called or walked in.
When the front desk checks a patient in, they appear as waiting on the practitioner's own day view. The practitioner sees who is waiting and for how long, without anyone walking to the treatment room to say so. See practitioners' My day.
Patients who haven't filled out their medical and consent form can complete it on a tablet at the front desk, right up until their consultation starts.
The front desk sees whether a form has been filled out, which is all they need to know to hand over the tablet. They never see what's in it.
The front desk role covers leads, bookings, check-in and walk-ins. Staff in that role see appointments and whether each patient's form was signed.
Medical forms, medical summaries, consultation notes and treatment records are visible only to practitioners and admins. This is enforced by the database, not by hiding buttons, so a front-desk login can't read clinical details even by going around the app.
The admin panel works in the browser on a phone, a tablet or a computer at the front desk, so there's nothing to install. First visits are flagged, so your team knows who's new before they reach the desk.
Honest limits
A few limits worth knowing.
FAQ
Under a minute for most patients. The front desk searches existing patients first, then registers a new one with name, phone, date of birth and gender.
New walk-in searches existing patients by name, phone, email or patient number first, so returning patients stay on their own record.
The front desk is told right away and picks another time or another practitioner. A walk-in can't be double-booked.
No. The front desk sees bookings and whether a form was signed. Clinical details are visible only to practitioners and admins, enforced by the database.
Every patient record needs a phone number or email, so a walk-in needs one of them.
No. The admin panel runs in the browser on a phone, tablet or computer, and patients can fill out forms on any tablet at the front desk.
Book a 15-minute demo and check in a patient and a walk-in yourself on our demo clinic.