Review requests
After a visit is completed, patients get an email inviting them to review it on your own website. They choose whether you can show it publicly, and you approve what's published.
How was your visit?
Hydrafacial with Dr. Amna · Sat 20
★★★★★
Most clinics have far more satisfied patients than reviews. The gap is almost always the asking.
The front desk means to ask at checkout, then the phone rings. A week later it feels too late.
A blanket email to everyone reaches patients who already reviewed, or whose appointment never happened.
A patient shares something personal meant for the team. It shouldn't ever end up on your website.
How it works
Review requests start from the visit itself, so only real, completed visits get one.
When a practitioner signs the note, or the visit is marked completed, the review request is scheduled.
After 24 hours by default, the patient receives an email with a link to review that visit. Your clinic sets the delay.
They decide whether the clinic may show their review publicly, or share it with the team only.
Reviews arrive as drafts in your admin panel. You choose which public reviews appear on your website.
How was your visit?
Hydrafacial with Dr. Amna · Sat 20
★★★★★
If a patient marks their review as for the team only, it can't be published. That isn't a setting someone could switch by mistake: the database itself prevents a private review from going public.
Patients can be honest in private feedback, knowing it stays with your team.
Each visit can be reviewed once, and the review link stays open for 60 days.
A patient who already left a review from their booking page isn't emailed again. And a review request that would arrive more than a week late is skipped rather than sent.
Reviews are collected on your clinic's own website and shown there once you publish them, alongside your treatment pages, FAQs and before-and-after gallery. Read more about your clinic website.
That keeps the patient on your site, in your brand, from booking to review.
The default delay of 24 hours gives patients time to get home and settle in. Your clinic can change it, for example to allow for treatments where results take a few days to show.
The review request is one step in the patient's journey: booking, reminders, check-in, the visit, the review, and later a rebooking reminder when it's time to come back.
Patients don't have to wait for the email. Every booking has a private manage page, and after the visit it includes a way to leave a review directly.
If a patient reviews from their manage page first, they aren't emailed a request afterward, so nobody is asked for something they've already given.
Review requests run on their own, but a few people touch them:
Honest limits
Worth being clear about, especially if you're focused on Google.
FAQ
After a visit is marked completed, by default 24 hours later. Your clinic can change the delay.
Yes. Patients choose public or team-only. A review marked private can't be published, which the database itself enforces.
No. Reviews are collected and shown on your clinic's own website. They aren't posted to Google, Facebook or other platforms.
No. It's one review per visit, open for 60 days, and patients who already reviewed from their booking page aren't emailed.
No. Reviews arrive as drafts in your admin panel, and you choose which public reviews appear on your website.
Yes. After the visit, the patient's private booking page includes a way to leave a review. Patients who review there aren't emailed a request.
Book a 15-minute demo and see a review request from completed visit to published review on our demo clinic.