Review requests
Patient review requests, sent at the right moment
After a visit is completed, patients get an email inviting them to review it on your own website. They choose whether you can show it publicly, and you approve what's published.
How was your visit?
Hydrafacial with Dr. Amna · Sat 20
★★★★★
Happy patients rarely leave reviews by themselves
Most clinics have far more satisfied patients than reviews. The gap is almost always the asking.
Nobody remembers to ask
The front desk means to ask at checkout, then the phone rings. A week later it feels too late.
Asking the wrong people
A blanket email to everyone reaches patients who already reviewed, or whose appointment never happened.
Private feedback, published
A patient shares something personal meant for the team. It shouldn't ever end up on your website.
How it works
Completed visit to published review
Review requests start from the visit itself, so only real, completed visits get one.
The visit is completed
When a practitioner signs the note, or the visit is marked completed, the review request is scheduled.
The email goes out
After 24 hours by default, the patient receives an email with a link to review that visit. Your clinic sets the delay.
The patient chooses who sees it
They decide whether the clinic may show their review publicly, or share it with the team only.
You approve what's published
Reviews arrive as drafts in your admin panel. You choose which public reviews appear on your website.
How was your visit?
Hydrafacial with Dr. Amna · Sat 20
★★★★★
Private means private, enforced
If a patient marks their review as for the team only, it can't be published. That isn't a setting someone could switch by mistake: the database itself prevents a private review from going public.
Patients can be honest in private feedback, knowing it stays with your team.
One review per visit, and no nagging
Each visit can be reviewed once, and the review link stays open for 60 days.
A patient who already left a review from their booking page isn't emailed again. And a review request that would arrive more than a week late is skipped rather than sent.
Reviews on your own website
Reviews are collected on your clinic's own website and shown there once you publish them, alongside your treatment pages, FAQs and before-and-after gallery. Read more about your clinic website.
That keeps the patient on your site, in your brand, from booking to review.
Timed around the treatment
The default delay of 24 hours gives patients time to get home and settle in. Your clinic can change it, for example to allow for treatments where results take a few days to show.
Part of the whole journey
The review request is one step in the patient's journey: booking, reminders, check-in, the visit, the review, and later a rebooking reminder when it's time to come back.
Two ways for patients to review
Patients don't have to wait for the email. Every booking has a private manage page, and after the visit it includes a way to leave a review directly.
If a patient reviews from their manage page first, they aren't emailed a request afterward, so nobody is asked for something they've already given.
Who uses it
Review requests run on their own, but a few people touch them:
- Managers review new drafts in the Website section and publish the public ones.
- Owners and admins set whether review requests are switched on and how long after a visit they go out.
- Practitioners complete the visit by signing the note, which is what starts the request.
Honest limits
What review requests don't do
Worth being clear about, especially if you're focused on Google.
- Reviews are collected on your own website. They aren't posted to Google, Facebook or any review platform.
- Review requests go by email only, not WhatsApp or text.
- Only completed visits get a request. Canceled or no-show visits don't.
Built for clinics like yours
- Med spas Facials, laser and injectables with US time zones and campaign tracking
- Aesthetic clinics Injectables, skin boosters, consultations and a gallery with consent
- Dental clinics Check-ups, whitening and aligner consultations booked online
- Hair transplant clinics High-value consultation leads, follow-ups and a consented gallery
- Massage therapy Treatment lengths, therapist choice and clean-up time handled
FAQ
Questions clinics ask
When is the review request sent?
After a visit is marked completed, by default 24 hours later. Your clinic can change the delay.
Can a patient keep their review private?
Yes. Patients choose public or team-only. A review marked private can't be published, which the database itself enforces.
Do reviews go to Google?
No. Reviews are collected and shown on your clinic's own website. They aren't posted to Google, Facebook or other platforms.
Will patients get asked more than once?
No. It's one review per visit, open for 60 days, and patients who already reviewed from their booking page aren't emailed.
Do we have to publish every review?
No. Reviews arrive as drafts in your admin panel, and you choose which public reviews appear on your website.
Can patients review without waiting for the email?
Yes. After the visit, the patient's private booking page includes a way to leave a review. Patients who review there aren't emailed a request.
Ask every patient, automatically
Book a 15-minute demo and see a review request from completed visit to published review on our demo clinic.