For cosmetic surgery practices
Plastic surgery consultation booking, handled with care
Your own website where prospective patients read about procedures, request a consultation with your surgeon, and hear back from a named member of your team.
Laser hair removal
Full legs
- Price
- Shown as a range
- Duration
- 60 min
- Downtime
- Written by the clinic
- Sessions
- A course, spaced weeks apart
- Not suitable for
- See clinician's list
- Minimum age
- 18+
Someone considering rhinoplasty or a breast procedure has usually thought about it for a long time. When they finally reach out, often late at night and often privately, the way your practice responds shapes whether they ever come in for a consultation.
Velvet Lead builds your practice website and the system behind it: procedure pages written by your surgeons, a consultation request page, online booking for consultations if you want it, an AI assistant that answers practical questions without giving advice, and a lead inbox where every enquiry has an owner and a next step. It serves practices in the USA and Pakistan.
Where surgical consultations get lost
Sensitive enquiries in a shared inbox
A detailed message about a procedure arrives in an Instagram DM or a general email address. Several people see it, nobody owns it, and the reply is either late or never sent.
Patients who need time, and a nudge
Most prospective patients don't book on first contact. Without a follow-up date, a thoughtful patient who asked to be contacted in a few weeks is simply forgotten.
Unclear marketing spend
Ads and social content bring enquiries, but when a consultation eventually happens, nobody can trace it back to the campaign that started the conversation.
How Velvet Lead helps
How Velvet Lead supports a surgical practice
Built for consultation-first procedures, patient coordinators and the long gap between first message and first visit.
Consultation requests, not surgery bookings
Mark each procedure as consultation required and switch online booking off. Patients send a consultation request, or book the consultation itself if you allow it. Nobody books surgery from a web page.
Online booking: how it worksEvery lead assigned to a person
Assign each enquiry to a patient coordinator, add notes and set a follow-up date. The pipeline runs from new to contacted, qualified, and booked or lost with a reason.
Lead inbox: how it worksReply speed you can see
The system measures how quickly your team first contacts each lead. Team members get new-lead alerts by email, and patients get an automatic reply confirming their request arrived.
Email notifications: how it worksAn assistant that knows its limits
The AI assistant answers from your practice information: consultation fees, surgeon profiles, location, opening hours and FAQs. It doesn't comment on suitability, risks or results, and it offers a callback request when a question needs a person.
AI assistant: how it worksAccess that matches each role
Invite your team by email as admin, manager or staff. Each person only sees what their role allows, enforced by the database, and you can remove access instantly.
Team access: how it works
Example
Example: a rhinoplasty procedure page
Illustrative only. Your surgeons write and approve every word of the real page; these fields show the structure a patient reads before requesting a consultation.
Face
Rhinoplasty
Staff wording on your site: doctor
- Price
- Price at consultation
- Duration
- Written by your practice, for example “discussed at consultation”
- Downtime
- Written by your surgeons, for example “recovery varies; your surgeon will explain what to expect”
- How long results last
- Written by your surgeons, for example “discussed individually at consultation”
- Recommended sessions
- Your wording, for example “assessed at consultation”
- Aftercare
- Your post-operative guidance, shared by your team after consultation
- Not suitable for
- Your suitability criteria, assessed by your surgeon
- Minimum age
- Set by your practice, for example 18+
AI assistant
What prospective patients ask the assistant
It answers from your procedures, consultation fees, surgeon details, FAQs and documents you upload, such as a consultation guide. It never gives medical advice and never books by itself.
- “How much is a consultation for rhinoplasty?”
- “Which surgeon does breast procedures, and when are they available?”
- “Can I bring someone with me to the consultation?”
- “Would I be a good candidate for liposuction?”
- “Where do I park when I arrive?”
- “Can I see before and after photos?”
Demo clinic assistant
Answers from the clinic's own information
- Patient:
Would I be a good candidate for a tummy tuck? I had a baby last year.
- Assistant:
I'm not able to advise on whether a procedure is suitable for you. That's something the surgeon would discuss with you in person. You can request a consultation on the website, or I can pass on a callback request to the team.
- Patient:
A callback please. Is the consultation free?
- Assistant:
Consultations at this practice have a fee, which is paid at the clinic. I'll pass your callback request to the team so someone can contact you.
Settings
Settings cosmetic surgery practices usually choose
Chosen during setup. Your website wording, booking and enquiry handling follow them.
- What staff are called
Doctors
Choose from doctors, clinicians, practitioners or therapists. Surgical practices usually choose doctors, and your About page can introduce each surgeon in your own words.
- Consultation required
On for every procedure
Procedure pages point to a consultation rather than a booking slot, which matches how surgical care actually starts.
- Consultations free or paid
Your choice, shown site-wide
Patients often ask before anything else. Any fee is paid at the clinic, since there are no online payments.
- Confirmation mode
Manual confirmation
If you let patients book consultations online, your coordinator reviews each one. Unconfirmed requests expire after the hours you set, and the patient is told kindly.
- Legal pages
Privacy policy, terms and medical disclaimer from templates
Filled in with your practice details and editable any time. They are a starting point, not legal advice, so have them reviewed.
Gallery photos with a consent record
Before-and-after photos matter to surgical patients, and so does handling them properly. The gallery on your clinic website stores a record that each patient consented to their photos being used, next to the photos themselves.
We don't write outcome claims for you, and the site doesn't make them. Procedure pages say what your surgeons choose to say, in hedged, factual language.
Seeing which campaigns bring consultations
Tag your ad and social links with UTM source, medium and campaign. Each lead keeps its tags and links to the booking it became, so reports show leads, consultations and revenue by source and campaign, and the median time to first contact.
For a practice where each consultation matters, that tells you which spend is working and whether your team is replying fast enough.
What this system is not
Velvet Lead handles the website, enquiries, consultation bookings and reminders. It does not hold clinical notes, surgical records, prescriptions or insurance claims, and it doesn't offer telehealth video. It schedules surgeon time only, not operating rooms or equipment, and covers one practice location per website.
For US practices: the product is built for appointment booking and enquiries, not clinical records. If you need a HIPAA Business Associate Agreement, talk to our team first.
Related practices
Practices that also offer non-surgical treatments may want to read how injectables and skin boosters work for aesthetic clinics. Hair restoration practices with long lead times should see hair transplant clinics.
Honest fit
Is Velvet Lead right for your practice?
Right for you if…
- Prospective patients meet a surgeon one-to-one for consultations at one location
- You want every consultation enquiry assigned, followed up and tracked to an outcome
- You want to know which campaigns lead to consultations
- You want a before-and-after gallery with a consent record
Not right yet if…
- You need to take surgery deposits or consultation fees online
- You need to schedule operating rooms, hospital beds or equipment
- You operate across several hospitals or branches from one website
- You need clinical records, surgical notes or telehealth video
FAQ
Cosmetic surgery practices: common questions
Can patients book surgery through the website?
No, and most practices wouldn't want that. Mark each procedure as consultation required and turn online booking off. Patients request or book a consultation, and surgery is arranged by your team.
Will the AI assistant tell patients if they're suitable for a procedure?
No. It answers practical questions from your practice information, gives no medical advice, and offers a callback request when a question needs a person. It never books by itself.
Can we assign each enquiry to a patient coordinator?
Yes. Assign a lead to a team member, set a follow-up date and add notes. The activity history shows what happened and when.
Is the medical disclaimer ready to publish?
It starts from a template filled in with your practice details, and you can edit it. It's a starting point, not legal advice, so please have it reviewed by a qualified professional.
Can our surgeons operate at a hospital and still use Velvet Lead?
Velvet Lead handles consultations and appointments at one practice location. It doesn't schedule operating rooms or hospital schedules, so surgery dates are arranged outside the system.
Can we take a deposit when a patient books a consultation?
Not yet. There are no online payments. Consultation fees are paid at the practice, and your site can say so clearly.
Features you'll use most
- Lead inbox Every enquiry in one place, with where it came from
- Online booking Patients pick a real free slot, day or night
- Email notifications Confirmations, reminders and team alerts sent for you
- AI assistant Answers patient questions at any hour, from your own information
- Team access Roles for admins, managers and staff
- Clinic website Your own branded site, built to turn visits into bookings
- Reports Leads, visits, no-shows and campaign results
See a consultation enquiry handled
Book a 15-minute demo. We'll show a consultation request being assigned, followed up and linked to its campaign, plus how the assistant declines a suitability question.