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For weight loss clinics

A weight loss clinic website built around consultations

Every consultation request lands in one inbox with the ad that sent it, a follow-up date and a named person responsible for the next step.

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Assistant and booking · Demo clinic

A weight management journey usually starts with a private question. People read your website late at night, fill out a form or send a message, and then wait to hear back. Many are hesitant, and a slow or careless reply can end the conversation before it starts.

Velvet Lead gives your weight loss clinic a website on your own domain, a consultation request page and online booking, a lead inbox with follow-up dates and campaign tracking, and an AI assistant that answers practical questions from your own information. We set it all up and train your team. What it doesn't do matters too: it makes no promises about results, and it doesn't manage prescriptions or medication.

Where consultation leads slip away

  • Ad spend with no clear return

    You run campaigns on Instagram, Facebook and Google, but inquiries arrive in five places and nobody can say which campaign produced consultations and which only produced clicks.

  • “We'll call them back” never happens

    A consultation request comes in on a busy Monday. It gets written on a sticky note, the follow-up call slips to Thursday, and the person has already booked elsewhere.

  • Sensitive questions at awkward hours

    People want to know what a first consultation involves and what it costs before they speak to anyone. If the only option is to phone during office hours, many never do.

How Velvet Lead helps

How Velvet Lead supports your consultations

The focus is the part of the journey before a patient sits down with your team: the inquiry, the follow-up and the booked consultation.

  • Campaign tracking on every lead

    Each lead records where it came from, including UTM source, medium and campaign tags from your ads. Your reports then show leads, bookings and completed visits by marketing campaign, compared with the previous period.

    Lead inbox: how it works

  • A pipeline with follow-up dates

    Move each inquiry from new to contacted, qualified, booked or lost, with a reason. Assign it to a team member, set a follow-up date and add notes, so the next call is never left to memory.

    Lead inbox: how it works

  • Know how fast your team replies

    The system measures how quickly your team first contacts each lead, and the median time to first contact appears in your reports.

    Reports: how it works

  • Practical answers without advice

    The AI assistant answers from your treatments, consultation prices, business hours and FAQs, and can share real free consultation times with a booking link. It doesn't give medical advice, and questions about medication or pregnancy are sent to your clinic.

    AI assistant: how it works

  • Reminders for booked consultations

    Confirmed consultations and follow-up visits get email reminders, and WhatsApp reminders for patients who opt in. Reminders for canceled or moved appointments are dropped automatically.

    No-show reduction: how it works

Example

An example consultation page

This shows how a consultation could appear on your website. It is an example with placeholder wording. Your clinicians write the real page, and it should describe the appointment, not what anyone will achieve.

Example treatment page · illustrative wording
Bookable onlineConsultation required

Consultations

Weight management consultation

Staff wording on your site: clinician

Price
Your consultation price, or free if you choose to show consultations as free
Duration
Set by your clinic, for example 45 minutes
Downtime
Not applicable for a consultation, or a note written by your clinic
How long results last
Not applicable; many clinics leave this out for consultations
Recommended sessions
Your guidance, for example “any follow-up appointments are discussed with your clinician”
Aftercare
Your notes, for example what to bring to the next visit
Not suitable for
Your own criteria, reviewed by your clinicians, for example who should speak to their own doctor first
Minimum age
Set by your clinic, for example 18+
An example of the fields shown on a treatment page. Wording is illustrative, not a real clinic's information.

AI assistant

What people ask your assistant

The assistant replies only from the information your clinic gives it. Questions it can't answer are logged, and it can hand over to a callback request.

  • How much is a first consultation?
  • What happens at the consultation?
  • Do you have an evening consultation next week?
  • Do I need to bring anything with me?
  • Can I speak to a female clinician?
  • Is there an offer on consultations this month?

Demo clinic assistant

Answers from the clinic's own information

Example conversation
  1. Patient:

    Can I book a consultation on Thursday evening?

  2. Assistant:

    There are free consultation times on Thursday evening. Pick one and confirm your details on the booking page.

    • 5:30 PM
    • 6:15 PM
    • 7:00 PM
  3. Patient:

    I'm already on medication. Can I still start a program with you?

  4. Assistant:

    Questions about medication need to go to a clinician, so I can't answer that one. I can request a callback from the clinic for you if you like.

An illustrative conversation with a demo clinic's assistant. Times and wording are examples.

Settings

Settings weight loss clinics usually choose

Chosen once during setup and editable later. Your website and messages follow them automatically.

Free consultations

Yes or no

The whole website then describes consultations the same way, so patients aren't surprised at the desk.

Reply-time promise

Your promise, for example “same business day”

Your website uses this wording when it tells people when to expect a reply. Choose something your team can keep.

Confirmation mode

Manual confirmation

Lets your team review each consultation request. Requests nobody confirms expire after a set number of hours and the patient is told kindly.

Team roles

Admin, manager, practitioner and front desk

Front desk staff see only what their role allows, which is enforced by the database rather than by hiding buttons.

Marketing consent

Recorded separately

Consent to marketing is stored apart from privacy-notice acceptance, with the time and source, so you know who agreed to hear from you.

Why we don't touch outcomes or prescriptions

Weight loss is a sensitive subject for patients. Velvet Lead doesn't write results claims on your behalf. Treatment pages describe appointments, prices and who a service isn't suitable for, in wording your clinicians approve.

The system has no prescriptions, medication management or video consultations. If your clinic prescribes, that stays in your clinical system. Velvet Lead covers the website, inquiries, bookings, reminders and consultation notes around it.

Seeing which campaigns bring real consultations

Tag your ad links with UTM parameters and each resulting lead carries its source, medium and campaign. Because leads link to bookings, you can see whether a campaign brought completed consultations or only form fills. Reports download as CSV for your agency.

If an agency runs your ads, see how Velvet Lead works for marketing agencies. Clinics that also offer dietary advice may want to look at our page for nutritionists, and aesthetic body treatments are covered on med spas.

Built for US clinics

In the USA, prices show in USD with your own time zone and daylight saving time. See clinic websites in the USA.

Honest fit

Is Velvet Lead right for your weight loss clinic?

Right for you if…

  • Patients book one-to-one consultations and follow-up visits with a clinician
  • You work from one clinic location
  • You run ads and want to see which campaigns turn into booked consultations
  • You want every inquiry tracked with an owner and a follow-up date

Not right yet if…

  • You need prescriptions or medication tracking
  • You want memberships or monthly billing (a program is sold as a course, paid for once at your clinic)
  • You mainly run video consultations
  • You run group sessions or several locations from one website

FAQ

Weight loss clinics: common questions

Can we track which ad campaign each consultation came from?

Yes. Leads record their source, including UTM source, medium and campaign. Reports break down leads, bookings and completed visits by campaign, and you can download them as CSV.

Can the team set follow-up dates on inquiries?

Yes. Each lead can be assigned to a team member, given a follow-up date, notes and a pipeline stage from new to booked or lost, with the full activity history kept.

Does Velvet Lead handle prescriptions or medication?

No prescriptions or medication management. Velvet Lead includes consultation notes and a medical summary, and keeps prescribing in your clinical system.

Will the website make claims about weight loss results?

No. We don't write results claims. Treatment and consultation pages describe the appointment, price and suitability, using wording your clinicians review and approve.

What does the assistant do with medical questions?

It doesn't answer them. Questions about medication, pregnancy or health conditions are pointed to your clinic, emergencies to emergency services, and it can offer a callback request instead.

Can patients pay for a program online?

A deposit, yes, through your clinic's own Stripe account. A program can be sold as a course of appointments at your clinic and counted down by the system. Memberships and recurring billing aren't available, and the rest is paid at the clinic.

Features you'll use most

Related solutions

See your consultation pipeline

Book a short demo. We'll show you a tagged ad lead arriving, a follow-up date being set and the report that shows which campaign became consultations.

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