For weight loss clinics
A weight loss clinic website built around consultations
Every consultation request lands in one inbox with the ad that sent it, a follow-up date and a named person responsible for the next step.
Laser hair removal
Full legs
- Price
- Shown as a range
- Duration
- 60 min
- Downtime
- Written by the clinic
- Sessions
- A course, spaced weeks apart
- Not suitable for
- See clinician's list
- Minimum age
- 18+
A weight management journey usually starts with a private question. People read your website late at night, fill in a form or send a message, and then wait to hear back. Many are hesitant, and a slow or careless reply can end the conversation before it starts.
Velvet Lead gives your weight loss clinic a website on your own domain, a consultation request page and online booking, a lead inbox with follow-up dates and campaign tracking, and an AI assistant that answers practical questions from your own information. We set it all up and train your team. What it doesn't do matters too: it makes no promises about results, and it doesn't manage prescriptions or medication.
Where consultation leads slip away
Ad spend with no clear return
You run campaigns on Instagram, Facebook and Google, but enquiries arrive in five places and nobody can say which campaign produced consultations and which only produced clicks.
“We'll call them back” never happens
A consultation request comes in on a busy Monday. It gets written on a sticky note, the follow-up call slips to Thursday, and the person has already booked elsewhere.
Sensitive questions at awkward hours
People want to know what a first consultation involves and what it costs before they speak to anyone. If the only option is to phone during office hours, many never do.
How Velvet Lead helps
How Velvet Lead supports your consultations
The focus is the part of the journey before a patient sits down with your team: the enquiry, the follow-up and the booked consultation.
Campaign tracking on every lead
Each lead records where it came from, including UTM source, medium and campaign tags from your ads. Your reports then show leads, bookings and completed visits by marketing campaign, compared with the previous period.
Lead inbox: how it worksA pipeline with follow-up dates
Move each enquiry from new to contacted, qualified, booked or lost, with a reason. Assign it to a team member, set a follow-up date and add notes, so the next call is never left to memory.
Lead inbox: how it worksKnow how fast your team replies
The system measures how quickly your team first contacts each lead, and the median time to first contact appears in your reports.
Reports: how it worksPractical answers without advice
The AI assistant answers from your treatments, consultation prices, opening hours and FAQs, and can share real free consultation times with a booking link. It doesn't give medical advice, and questions about medication or pregnancy are sent to your clinic.
AI assistant: how it worksReminders for booked consultations
Confirmed consultations and follow-up visits get email reminders, and WhatsApp reminders for patients who opt in. Reminders for canceled or moved appointments are dropped automatically.
No-show reduction: how it works
Example
An example consultation page
This shows how a consultation could appear on your website. It is an example with placeholder wording. Your clinicians write the real page, and it should describe the appointment, not what anyone will achieve.
Consultations
Weight management consultation
Staff wording on your site: clinician
- Price
- Your consultation price, or free if you choose to show consultations as free
- Duration
- Set by your clinic, for example 45 minutes
- Downtime
- Not applicable for a consultation, or a note written by your clinic
- How long results last
- Not applicable; many clinics leave this out for consultations
- Recommended sessions
- Your guidance, for example “any follow-up appointments are discussed with your clinician”
- Aftercare
- Your notes, for example what to bring to the next visit
- Not suitable for
- Your own criteria, reviewed by your clinicians, for example who should speak to their own doctor first
- Minimum age
- Set by your clinic, for example 18+
AI assistant
What people ask your assistant
The assistant replies only from the information your clinic gives it. Questions it can't answer are logged, and it can hand over to a callback request.
- “How much is a first consultation?”
- “What happens at the consultation?”
- “Do you have an evening consultation next week?”
- “Do I need to bring anything with me?”
- “Can I speak to a female clinician?”
- “Is there an offer on consultations this month?”
Demo clinic assistant
Answers from the clinic's own information
- Patient:
Can I book a consultation on Thursday evening?
- Assistant:
There are free consultation times on Thursday evening. Pick one and confirm your details on the booking page.
- 5:30 PM
- 6:15 PM
- 7:00 PM
- Patient:
I'm already on medication. Can I still start a program with you?
- Assistant:
Questions about medication need to go to a clinician, so I can't answer that one. I can request a callback from the clinic for you if you like.
Settings
Settings weight loss clinics usually choose
Chosen once during setup and editable later. Your website and messages follow them automatically.
- Free consultations
Yes or no
The whole website then describes consultations the same way, so patients aren't surprised at the desk.
- Reply-time promise
Your promise, for example “same working day”
Your website uses this wording when it tells people when to expect a reply. Choose something your team can keep.
- Confirmation mode
Manual confirmation
Lets your team review each consultation request. Requests nobody confirms expire after a set number of hours and the patient is told kindly.
- Team roles
Admin, manager and staff
Front desk staff see only what their role allows, which is enforced by the database rather than by hiding buttons.
- Marketing consent
Recorded separately
Consent to marketing is stored apart from privacy-notice acceptance, with the time and source, so you know who agreed to hear from you.
Why we don't touch outcomes or prescriptions
Weight loss is a sensitive subject for patients. Velvet Lead doesn't write results claims on your behalf. Treatment pages describe appointments, prices and who a service isn't suitable for, in wording your clinicians approve.
The system also has no prescriptions, medication management, clinical notes or video consultations. If your clinic prescribes, that stays in your clinical system. Velvet Lead covers the website, enquiries, bookings and reminders around it.
Seeing which campaigns bring real consultations
Tag your ad links with UTM parameters and each resulting lead carries its source, medium and campaign. Because leads link to bookings, you can see whether a campaign brought completed consultations or only form fills. Reports download as CSV for your agency.
If an agency runs your ads, see how Velvet Lead works for marketing agencies. Clinics that also offer dietary advice may want to look at our page for nutritionists, and aesthetic body treatments are covered on med spas.
the USA and Pakistan
In Pakistan, prices show in PKR, patient numbers are checked as +92 mobiles, and many enquiries arrive through Instagram and WhatsApp. See clinic websites in Pakistan.
In the USA, prices show in USD with your own time zone and daylight saving time. Velvet Lead is built for booking and enquiries, not clinical records; practices that need a HIPAA Business Associate Agreement should talk to us before starting. See clinic websites in the USA.
Honest fit
Is Velvet Lead right for your weight loss clinic?
Right for you if…
- Patients book one-to-one consultations and follow-up visits with a clinician
- You work from one clinic location
- You run ads and want to see which campaigns turn into booked consultations
- You want every enquiry tracked with an owner and a follow-up date
Not right yet if…
- You need prescriptions, medication tracking or clinical notes
- You want to sell programs or memberships online (there are no online payments yet)
- You mainly run video consultations
- You run group sessions or several branches from one website
FAQ
Weight loss clinics: common questions
Can we track which ad campaign each consultation came from?
Yes. Leads record their source, including UTM source, medium and campaign. Reports break down leads, bookings and completed visits by campaign, and you can download them as CSV.
Can the team set follow-up dates on enquiries?
Yes. Each lead can be assigned to a team member, given a follow-up date, notes and a pipeline stage from new to booked or lost, with the full activity history kept.
Does Velvet Lead handle prescriptions or medication?
No. There are no prescriptions, medication management or clinical notes. Keep those in your clinical system. Velvet Lead handles the website, enquiries, bookings and reminders.
Will the website make claims about weight loss results?
No. We don't write results claims. Treatment and consultation pages describe the appointment, price and suitability, using wording your clinicians review and approve.
What does the assistant do with medical questions?
It doesn't answer them. Questions about medication, pregnancy or health conditions are pointed to your clinic, emergencies to emergency services, and it can offer a callback request instead.
Can patients pay for a program online?
Not yet. There are no online payments, deposits or memberships. Patients pay at the clinic, and you can add a note on the website explaining how.
Features you'll use most
- Lead inbox Every enquiry in one place, with where it came from
- Reports Leads, visits, no-shows and campaign results
- AI assistant Answers patient questions at any hour, from your own information
- No-show reduction Reminders, self-cancel links and no-show tracking
- Online booking Patients pick a real free slot, day or night
See your consultation pipeline
Book a short demo. We'll show you a tagged ad lead arriving, a follow-up date being set and the report that shows which campaign became consultations.