Online booking for clinics, with real free times

The slots a patient sees are calculated from the same rules your front desk already follows. Nobody has to keep a second calendar up to date.

Availability takes into account:

• Your clinic's business hours, closures and public holidays
• Each practitioner's weekly working hours and time off
• The length of the treatment the patient chose
• Clean-up time between appointments, set per treatment
• Minimum notice, so nobody books a slot that starts in ten minutes
• How far ahead patients are allowed to book
• Your clinic's time zone, including daylight saving time changes in the USA

If two people try to book the same practitioner at the same time, only one booking goes through. This is enforced by the database itself, not by a hopeful check in the browser.

The second patient is asked to pick another time, before anyone has made plans around a clash.

Some clinics want to look at every request before it becomes an appointment. Others want patients confirmed on the spot. You pick the mode in settings, and you can change it later.

With manual confirmation, new requests appear in the admin panel for your team to confirm, reschedule or decline. With instant confirmation, the slot is booked as soon as the patient presses confirm.

If you use manual confirmation, a request that nobody confirms doesn't sit in limbo. After the number of hours you choose, it expires automatically and the patient receives a polite message explaining that the time wasn't confirmed and inviting them to book again.

That means no patient arrives for an appointment that was never actually confirmed, and your schedule never holds a slot for a request nobody looked at.

Every booking comes with a private manage link. Patients who can't make it cancel through that link within your cancellation window, and the slot becomes available for someone else.

Outside the window, the link tells them to contact the clinic. Your policy is applied the same way every time, without the front desk having to enforce it.

Reminders for the canceled appointment are dropped automatically. Read more about how reminders work.

Not every patient books online. Your front desk adds phone calls and walk-ins from the admin panel, so the schedule online and the schedule at the front desk are always the same one.

First visits are flagged automatically, so your team knows who is new before they walk in. You can see every booking alongside the inquiry it came from in the lead inbox.

A laser hair removal clinic might offer instant booking for returning patients' sessions and keep patch tests as their own bookable treatment. A dental practice might let patients book exams and cleanings online but keep implant consultations as a request.

A physical therapy clinic can separate an initial assessment from shorter follow-ups, each with its own length and clean-up time. A massage therapy practice can list 30, 60 and 90 minute sessions and let clients choose their therapist.

If you're comparing tools, our guide to choosing med spa booking software includes a test you can run on your phone.