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For IV therapy clinics

An IV drip clinic website with a clear menu

Clients browse your drips, read who each one isn't suitable for, and book a real open time with your nurse or clinician. The assistant passes medical questions to your team.

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Demo clinic · illustration

IV therapy clients tend to decide quickly. Someone scrolls past your post on a Friday, looks at your drip menu that night, and wants a Saturday appointment. If your website is a single page with a phone number, that decision stalls until Monday.

Velvet Lead builds your IV lounge a website on your own domain with a page for every drip, online booking tied to your staff schedules, an AI assistant that answers practical questions from your own information, and email and WhatsApp reminders. It is built for booking and enquiries, and it keeps medical questions with your licensed team, where they belong.

Where IV clinics lose appointments

  • A menu that lives in Instagram highlights

    Your drips, add-ons and prices are spread across stories and a PDF. Clients message to ask what's available, and each answer takes a staff member away from the chair.

  • The same screening questions, over and over

    “Can I get a drip if I'm pregnant?” “I take blood pressure medication, is that okay?” These need a clinician's answer, and a quick guess from whoever picks up the DM is a risk.

  • Walk-ins and bookings colliding

    Saturday mornings bring walk-ins, phone bookings and online requests all at once. Without one shared schedule, two clients end up expecting the same nurse at the same time.

How Velvet Lead helps

How Velvet Lead runs an IV clinic's front door

Everything a client sees before they sit down is handled on your own website, with your medical team in control of the details.

  • Every drip on its own page

    Each drip on your menu becomes a treatment with its own page: your price or price range, duration, who it isn't suitable for, a minimum age and aftercare notes. You edit them in the admin panel, and changes publish instantly.

    Clinic website: how it works

  • Consultation required, where you decide

    Mark any drip as consultation required, and turn online booking off for it if you want your team to speak to the client first. Clients can still send a consultation request from your website.

    Admin panel: how it works

  • An assistant that knows its limits

    The AI assistant answers from your drip menu, prices, opening hours and FAQs, and checks live availability. Pregnancy, medication and emergency questions are pointed to your clinic or emergency services, and it offers a callback request when it doesn't know.

    AI assistant: how it works

  • One schedule, no double-booking

    Online bookings, phone bookings and walk-ins your front desk adds all share one schedule. The database prevents two clients being booked with the same nurse in the same slot.

    Online booking: how it works

  • Know which promotion worked

    Run a seasonal promotion with a promo code and start and end dates. The lead inbox records where each enquiry came from, including campaign tags, so you can see which post or ad brought clients in.

    Lead inbox: how it works

Example

An example drip page

Here is how one item on your drip menu could appear. It is an example only. Your medical team writes and approves the real content, and pages describe the appointment without promising any effect.

Example treatment page · illustrative wording
Bookable online

IV drips

Hydration drip (example name from your menu)

Staff wording on your site: clinician

Price
Your price in USD, or a range you set, for example with add-ons
Duration
Set by your clinic, for example 45 to 60 minutes in the chair
Downtime
Written by your clinic, for example what clients may notice at the IV site afterwards
How long results last
Written by your clinic, or left out; no effect is promised
Recommended sessions
Your guidance, for example “discussed with your nurse or clinician”
Aftercare
Your aftercare notes, for example caring for the IV site and when to call the clinic
Not suitable for
Your screening list, written and reviewed by your medical team, for example health conditions and medications that mean a client must speak to you first
Minimum age
Set by your clinic, for example 18+
An example of the fields shown on a treatment page. Wording is illustrative, not a real clinic's information.

AI assistant

What clients ask your assistant

The assistant answers from your own menu, prices, FAQs and uploaded documents, like an aftercare sheet or your price list. It doesn't diagnose, recommend drips for a condition or book on its own.

  • “What drips do you offer and how much are they?”
  • “How long does a drip take?”
  • “Do you have anything open this Saturday morning?”
  • “Do I need a consultation before my first drip?”
  • “What's the minimum age?”
  • “I'm on medication. Can I still get a drip?”

Demo clinic assistant

Answers from the clinic's own information

Example conversation
  1. Patient:

    Anything open for a drip this Saturday morning?

  2. Assistant:

    There are open times this Saturday morning. Pick one and confirm your details on the booking page.

    • 9:30 AM
    • 10:45 AM
    • 12:00 PM
  3. Patient:

    I'm pregnant. Which drip is safe for me?

  4. Assistant:

    I can't advise on that. Questions about pregnancy need to go to the clinic's medical team before you book. Would you like me to request a callback? If it's urgent, please contact emergency services.

An illustrative conversation with a demo clinic's assistant. Times and wording are examples.

Settings

Settings IV clinics usually choose

Set once during setup and changeable any time. Your website, booking flow and messages follow them.

Time zone

Your local time, for example Central Time

Availability follows your time zone, including daylight saving time, so a 9 AM slot is always 9 AM at your clinic.

Staff wording

Clinicians

Your whole website then uses the same word for your nurses and providers.

Confirmation mode

Manual confirmation

Lets your team review every request before it's confirmed. Requests that aren't confirmed expire after a set number of hours and the client is told kindly.

Minimum notice

Your choice, for example two hours

Gives your team time to review a request and prepare before the client arrives.

Clean-up time

Set per drip

Time to reset the chair between clients is built into availability automatically.

Arrival instructions

Your wording

Tell clients where to park, whether to eat beforehand and what to bring, in wording your team approves.

A note on HIPAA and clinical records

Velvet Lead is built for appointment booking and enquiries, not clinical records. It doesn't store charts, intake forms, treatment notes or prescriptions. If your practice needs a HIPAA Business Associate Agreement, talk to our team before you start.

What it does do is keep access tight: each team member sees only what their role allows, and that is enforced by the database. Marketing consent and privacy-notice acceptance are recorded for each client. See our security page for the plain-language detail.

Reminders and a clear view of the week

Confirmed appointments get an email reminder, and clients who opt in also get a WhatsApp reminder. If an appointment is moved or canceled, the outdated reminder is never sent. Clients who want to talk to you can call the clinic; there are no SMS messages.

Your reports show appointments, completed visits, cancellations, no-shows and revenue by treatment and by practitioner, compared with the previous period. You can see which drips are booked most and which days need more staff.

Made for US clinics

Prices show in USD, phone numbers are checked as US numbers, and your site runs on your own domain in your brand. See how Velvet Lead works for clinics in the USA.

Many IV lounges sit inside or next to a med spa. See our page for med spas, and if you also run a wellness program, the page for weight loss clinics.

Honest fit

Is Velvet Lead right for your IV clinic?

Right for you if…

  • Clients book one-to-one appointments with a nurse or clinician
  • You operate from one location
  • You want your drip menu, suitability notes and prices on your own website
  • You want medical questions routed to your team instead of answered by a bot

Not right yet if…

  • You send nurses to clients' homes, hotels or events (bookings are for one clinic location)
  • You need to schedule IV chairs separately from staff
  • You want to sell memberships or take deposits online (clients pay at the clinic)
  • You need clinical charting, intake records or a HIPAA Business Associate Agreement without talking to us first

FAQ

IV therapy clinics: common questions

Can we list every drip with its own price?

Yes. Each drip is a treatment with its own page and price field. You can show a fixed price, a price range or “price at consultation”, and update prices yourself in the admin panel.

Can some drips require a consultation first?

Yes. Any treatment can be marked as consultation required, and online booking can be switched off for it, so clients send a consultation request and your team follows up.

What happens when a client asks the assistant about medication or pregnancy?

The assistant doesn't answer medical questions. It points pregnancy and medication questions to your clinic, emergencies to emergency services, and can offer a callback request.

What about HIPAA and client records?

Velvet Lead is built for appointment booking and enquiries, not clinical records such as charts or intake forms. If your practice needs a Business Associate Agreement, talk to our team before you start.

Can clients get reminders by SMS?

No. Reminders go by email, and by WhatsApp for clients who opt in when they book. Clients who need to reach you can call the clinic.

Do you support mobile IV services?

Not yet. Each website is for one clinic location, and only practitioner time is scheduled. If most of your appointments happen at clients' homes, talk to us before going further.

Can clients pay for a drip when they book?

Not yet. There are no online payments or deposits, so clients pay at the clinic. You can add a note on the website explaining how payment works.

Features you'll use most

Related solutions

See your drip menu online

Book a short demo. We'll show you a drip page with suitability notes, a Saturday booking and what happens when a client asks the assistant a medical question.

Book a demoSee the live demo clinic (opens in a new tab)
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