A laser clinic booking system for busy weekends

Most laser clinics sell courses because that is how the treatment works: a single session does not finish the job, and patients who pay per session tend to stop after three. Selling the course is the easy part. Keeping count of it across five months and three members of staff is where clinics lose money and goodwill at the same time.

A course is a number of sessions of one treatment, at one price, with an expiry if you want one. The count lives on the patient's record, so your front desk can answer "how many do I have left?" without opening a calendar. Raise your prices in March and everyone who bought a course in November still has exactly what they paid for, because the price was copied onto their purchase at the sale.

Patients can see the same number themselves on their own account page, alongside their next appointment. That is one fewer call your desk takes on a Monday.

A laser clinic's capacity is usually not how many practitioners are working. It is how many machines there are, and most clinics have one.

With rooms and equipment set up, availability checks that a suitable machine is free as well as a practitioner before a time is offered. Two visits cannot hold the same laser at the same time, because the database will not record it, not because somebody clicked past a warning at six in the evening.

Your front desk can still squeeze someone in when every machine is taken, since that judgment is theirs. The Bookings screen then shows plainly that the visit has no room, so the person running that day can see it coming.

Every appointment is recorded against the patient, and your reports show completed visits, cancellations and no-shows by treatment and by practitioner. You can see at a glance whether laser sessions are being kept or quietly dropped.

When a patient cancels through their manage link, the slot opens up for someone else right away. That matters on a Saturday waiting list more than anywhere.

In the USA, your site uses USD and your own time zone, including daylight saving time. Patients get email confirmations and reminders, and WhatsApp for those who opt in. See med spa websites in the USA.