WhatsApp reminders
Patients who opt in when they book get their confirmation, reminder and any changes on WhatsApp. Outdated reminders are dropped automatically, so nobody is reminded about an appointment that moved.
Demo Clinic
Business account
Booking received
Hi Sana, we've received your request for Laser hair removal on Sat 20 at 11:30 AM. We'll confirm shortly.
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Confirmed
Your appointment on Sat 20 at 11:30 AM is confirmed. Manage your booking: democlinic.example/b/…
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Reminder
Reminder: your appointment is tomorrow at 11:30 AM at Demo Clinic.
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A reminder only helps if the patient reads it and it is still correct.
The front desk sends reminders by hand from a personal phone. On a busy day, some patients simply don't get one.
A patient moved her appointment to Thursday, then got a reminder for Tuesday. Now she isn't sure which one is real.
Reminders live on one staff member's phone. When that person is off sick or leaves, nobody knows which patients were already reminded.
How it works
Everything runs through your booking system. Your team doesn't send anything by hand.
On the booking form, patients choose whether they want WhatsApp updates. No opt-in, no WhatsApp messages.
They get a message saying the request has arrived, so they know it went through.
Once the appointment is confirmed, instantly or by your team, a confirmation follows.
A reminder is sent ahead of a confirmed appointment, at the timing you set in the admin panel.
If the appointment is rescheduled or canceled, the patient is told, and older reminders are dropped.
Demo Clinic
Business account
Booking received
Hi Sana, we've received your request for Laser hair removal on Sat 20 at 11:30 AM. We'll confirm shortly.
template
Confirmed
Your appointment on Sat 20 at 11:30 AM is confirmed. Manage your booking: democlinic.example/b/…
template
Reminder
Reminder: your appointment is tomorrow at 11:30 AM at Demo Clinic.
template
Messages are sent through the Meta WhatsApp Business Cloud API using official message templates. That is Meta's official route for business messages, not an unofficial add-on.
We connect WhatsApp for your clinic during setup. Once it is live, you can switch WhatsApp messages on or off in your settings.
This feature sends booking confirmations and reminders. It is not a WhatsApp chatbot, and patients can't book an appointment inside WhatsApp.
Patients book on your website through online booking, and questions at any hour go to the AI assistant on your site. WhatsApp keeps them informed about the appointment they already made.
Patients who opt in receive a WhatsApp message when:
If an appointment is canceled, moved to another time or has already started, any reminder waiting for the old time is dropped automatically. The patient only hears about the appointment that is actually happening.
That protects patient trust. A reminder they can rely on is one they will keep reading.
Reminders are sent for confirmed appointments only. If you use manual confirmation and a request is still waiting, no reminder goes out for it.
Patients are never nudged to show up for a slot the clinic hasn't agreed to.
Meta charges businesses its own per-message fees for WhatsApp Business messages. Those fees are set by Meta and billed separately from Velvet Lead. Check Meta's current WhatsApp Business pricing for your country before you switch it on.
Many clinics already talk to patients on WhatsApp.
A physical therapy clinic running a course of sessions can make sure each confirmed visit has its own reminder, and a dental practice can let patients know promptly when a cleaning is rescheduled.
Patients who don't opt in still get email updates. See appointment confirmation emails for that side, and no-show reduction for how reminders work with the rest of your booking rules.
Honest limits
WhatsApp does one job here, and we want that to be clear.
FAQ
The Meta WhatsApp Business Cloud API, with official message templates. It is Meta's official route for businesses sending WhatsApp messages.
No. Only patients who opt in to WhatsApp updates when they book. Everyone who books still receives email updates.
No. WhatsApp is used for confirmations and reminders only. Patients book on your website, and the AI assistant answers questions on your website.
The old reminder is dropped automatically. The patient gets a rescheduled message, and only the new appointment time is reminded.
Meta charges its own per-message fees for WhatsApp Business messages, billed separately from Velvet Lead. Rates depend on Meta's current pricing, so check it for your country.
Yes. WhatsApp can be switched on or off in your settings. Email confirmations and reminders continue either way.
No. Reminders only go to confirmed appointments. A request still waiting for your team gets a “booking received” message, not a reminder.
Book a demo and we'll make a booking on our demo clinic, then move it, so you can watch the old reminder drop.