Courses and packages
Six laser sessions, paid up front. Your patient books them, your front desk sees how many are left, and a canceled appointment gives its session back.
Laser hair removal, full legs
ActiveSana Khan · P-00042 · bought Sat 12 Jul
Sessions
6
Used
3
Left
3
Price and session count were copied when the course was sold. Editing the package later won't change this one.
Most clinics already sell courses. The selling is easy. Keeping count of them across six months and three members of staff is where it goes wrong.
Someone counts back through the schedule while the patient waits at the desk. Two people counted, and they got different answers.
A paper loyalty card works until it is left at home, goes through the wash, or a session is checked off twice by two different people.
You put your laser prices up in March. A patient who paid last November asks whether her remaining sessions are still covered, and nobody is certain.
How it works
A course is a number of sessions of one treatment, at one price, with an expiry date if you want one. After that, the counting looks after itself.
Pick the treatment, the number of sessions, the price and how long it stays valid. Show it on your public prices page, or keep it for the desk only.
The price, the treatment and the session count are copied onto that patient's purchase, so changing the package later never rewrites what somebody already bought.
Book the visit as usual and the count goes down by one. The patient record and the desk show sessions used and sessions left at a glance.
A canceled appointment returns its session automatically. A missed one uses it up, which is what most clinic terms say, and your team can hand it back in one tap when that is fair.
From the first appointment, book the rest at a fixed interval such as every four weeks. Call the remainder off all at once too, if plans change.
Laser hair removal, full legs
ActiveSana Khan · P-00042 · bought Sat 12 Jul
Sessions
6
Used
3
Left
3
Price and session count were copied when the course was sold. Editing the package later won't change this one.
When a patient buys a course, the treatment, the session count and the price are copied onto their purchase. From that moment the purchase stands on its own.
So you can raise your laser prices in March, add a session to the package you sell from now on, or retire it completely, and everybody who already bought one keeps exactly what they paid for. Nobody has to remember which version of the offer a patient bought, because the record remembers.
Courses work best when the patient leaves with every date on their calendar. From the first appointment, book the rest at a fixed interval: every four weeks for laser, every six for something slower.
Where that exact time is already taken, the nearest free time on the same day is taken instead. Where the whole day is full, the clinic is told plainly rather than the patient being quietly moved to a different week. With room and equipment booking switched on, each of those appointments needs a free machine as well as a free practitioner.
If the patient changes their mind, the rest of the course can be called off in one action instead of canceling five appointments by hand.
The admin panel lists every course a clinic has sold: sessions used, sessions left, and whether it is active, used up, expired or canceled. Your team can answer "how many do I have left?" without counting backwards through the schedule.
The patient can see it too, on their own account page, along with their next appointment. That is one fewer phone call for your front desk on a Monday morning.
You choose whether a course expires, and after how long. An expired course shows as expired rather than disappearing, so when a patient shows up with three sessions left from two years ago, your team can see exactly what happened and decide what to do about it.
That decision stays with the clinic. The system records the position; it does not enforce your goodwill for you.
A visit paid for by a course still behaves like any other appointment. It sends the same confirmations and reminders, it appears in reports as a completed visit, and it can carry a treatment record with the product and batch used.
One thing it does not do is earn loyalty points on top. The course was already the discount, and charging the clinic twice for the same visit would make the points balance impossible to explain.
Honest limits
Courses are deliberately simple. Here is where they stop.
FAQ
Yes. Define a course as a number of sessions of one treatment at one price, sell it at the desk, and the count goes down by one with each appointment. The admin panel shows sessions used and sessions left for every course you have sold.
A canceled appointment gives its session straight back, so the patient is no worse off. A missed appointment uses the session up, which is what most clinic terms say, and your front desk can give it back in one tap when that is the fair thing to do.
No. The price, treatment and session count are copied onto the purchase at the moment of sale. Editing the package afterward, or retiring it, never rewrites what somebody has already paid for.
Yes. From the first appointment, the rest are booked at a fixed interval you choose, such as every four weeks. Where that exact time is taken, the nearest free time that day is used. Where the whole day is full, you are told rather than the patient being moved to another week.
No. A course can be shown on your public prices page so patients know what it costs, but it is sold at your clinic. Online payment is limited to booking deposits and gift vouchers.
No. A course covers one treatment. A plan that mixes treatments is sold as several courses, one per treatment, which also keeps the counting honest for each of them.
Book a 15-minute demo and we'll sell, book and cancel a six-session course on our demo clinic while you watch.