Treatment recall
Set a rebooking interval on each treatment. When it's time, patients get an email with a link that opens booking for that same treatment, unless they've already rebooked.
From: Demo Clinic
Time for your next anti-wrinkle appointment?
Hi Sana,
It's been about four months since your anti-wrinkle injections with Dr. Amna. If you'd like to keep your results going, you can book your next appointment online.
Not sent if you've already booked it again.
Many aesthetic treatments are repeat treatments. Patients mean to come back, then weeks turn into months.
A patient loved their last appointment but didn't book the next one. By the time they remember, it's been too long.
Someone was supposed to go through last spring's patients and call them. It's still on the to-do list.
A generic blast reaches patients who rebooked last week, which makes your clinic look disorganized.
How it works
Recall is driven by the treatment and the visit, so it runs by itself once it's set.
In Services, give a treatment a "remind to rebook after" interval, for example 120 days for anti-wrinkle injections.
When the visit is marked completed, the countdown starts from that date.
When it's time, the patient gets an email with a link that opens booking for that treatment.
If the patient has already booked that treatment again, the reminder isn't sent.
From: Demo Clinic
Time for your next anti-wrinkle appointment?
Hi Sana,
It's been about four months since your anti-wrinkle injections with Dr. Amna. If you'd like to keep your results going, you can book your next appointment online.
Not sent if you've already booked it again.
Each treatment has its own interval, because every treatment has its own rhythm. Some examples of how clinics might set them:
These are examples only, not clinical advice. Your practitioners decide what's right for each treatment.
The link in the email opens online booking for that exact treatment, so the patient picks a practitioner and a real free time without searching your menu. Read more about online booking.
The reminder only goes after a visit was actually completed, never after a cancellation or a no-show. If the patient has already booked the same treatment again, it's skipped.
And if a rebooking reminder would arrive more than a month late, it's skipped rather than sent, so nobody gets a nudge that no longer makes sense.
Every booking made from the link shows up in your bookings and reports like any other, broken down by treatment, so you can see which treatments bring patients back.
Completing a visit starts two things: a review request the next day, and the rebooking reminder when it's time. Both happen without anyone on your team remembering to send them.
Your clinic's settings decide how staff are described across the site and its emails, whether that's doctors, clinicians, practitioners or therapists. Rebooking reminders use the same wording, so a physical therapy practice's email talks about therapists and a med spa's talks about practitioners.
The email names the treatment the patient had, so it reads as a personal note about their care rather than a generic promotion.
Recall is mostly set-and-forget:
Honest limits
Kept simple on purpose.
FAQ
Each treatment in Services can have a "remind to rebook after" interval, such as 120 days. Your clinic decides.
The reminder isn't sent if they've already booked that treatment again.
It opens online booking for that same treatment, so the patient can pick a practitioner and a real free time.
No. They're examples only. Your practitioners decide the right interval for each treatment.
No. Rebooking reminders go by email only.
Yes. Any treatment can have a rebooking interval, such as a dental exam and cleaning, a chiropractic adjustment or a follow-up consultation.
Book a 15-minute demo and see a rebooking reminder set up on our demo clinic.