Features
Clinic management features, connected
A website, online booking, an AI assistant, a lead inbox, reminders and reports, built as one system for clinics that sell appointments.
Today
Today's appointments
12
New leads
5
Awaiting confirmation
3
First visits
4
System status
Background jobs
Chatbot
Why one system
Separate tools leak patients
Many clinics run on a patchwork: a website built by one designer, a booking app from another company, a chatbot bolted on top, and enquiries tracked in a notebook or a spreadsheet. Each tool works on its own. The trouble is in the gaps between them.
The chatbot can't see which appointments are free. The booking app doesn't know which Instagram campaign brought the patient. Reminders keep going out for an appointment that was moved yesterday. Nobody can say how quickly the team replied to last week's enquiries.
Velvet Lead is built the other way round. Every feature below shares the same treatments, schedules, patients and leads, so the assistant offers real free times, reminders follow the diary, and every booking can be traced back to the enquiry and campaign it came from. We set it up for you and keep it running.
All features
Everything your clinic gets
- Clinic websiteYour own branded site, built to turn visits into bookingsExplore clinic website
- Online bookingPatients pick a real free slot, day or nightExplore online booking
- AI assistantAnswers patient questions at any hour, from your own informationExplore ai assistant
- Lead inboxEvery enquiry in one place, with where it came fromExplore lead inbox
- WhatsApp remindersConfirmations and reminders where patients already readExplore whatsapp reminders
- Email notificationsConfirmations, reminders and team alerts sent for youExplore email notifications
- ReportsLeads, visits, no-shows and campaign resultsExplore reports
- Admin panelBookings, leads, website and team in one placeExplore admin panel
- Team accessRoles for admins, managers and staffExplore team access
- No-show reductionReminders, self-cancel links and no-show trackingExplore no-show reduction
How they fit together
From first question to completed visit
Before the patient books
Your clinic website explains each treatment properly: price or price range, duration, downtime, aftercare and who it isn't suitable for. When patients still have questions, the AI assistant answers from your own information at any hour and never gives medical advice.
When they're ready
Online booking shows only genuinely free times, worked out from opening hours, each practitioner's schedule, time off, treatment length and clean-up time. You choose whether bookings confirm instantly or wait for your team.
Between booking and the visit
Email notifications and WhatsApp reminders keep patients informed. If an appointment moves or is canceled, outdated reminders are dropped automatically. Together with the private manage link, that's how Velvet Lead helps reduce no-shows.
Behind the scenes
Every enquiry lands in the lead inbox with its source and campaign. Your team works from one admin panel, with roles and permissions enforced by the database, and reports show which sources, campaigns, treatments and practitioners bring results.
Honest limits
What Velvet Lead doesn't do yet
No online payments or deposits. No SMS. No WhatsApp chatbot or booking inside WhatsApp. English-only websites. One location per website. One-to-one appointments only, with practitioner time scheduled rather than rooms or machines. No medical records, clinical notes, prescriptions, insurance billing or telehealth video. If you need any of these today, we'll tell you on the demo. See who Velvet Lead is built for.
Book a 15-minute demo
See the patient side and the admin panel on our demo clinic. We'll tell you honestly whether Velvet Lead fits your clinic.